How to become Customer Experience ready?

Cemantica’s innovative technology combined with a unique customer-centric approach help you deliver the best experience to your customers
01
CX readiness Index

What is the current state of your CX?

  • Interviewing key people in the organization that are impacting customer experience
  • Measuring your CX
02
Customer Perception

What are your customer pain points and areas of opportunities?

  • Defining your brand values & CX strategy
  • Building persona profiles
  • Designing the Customer Journey Maps
  • Identifying your customers pain points and areas of business growth
03
CX strategy

Recommendation & Action Plan - Rollout

  • Solution ideation
  • Building a clear and detailed action plan
  • Setting up a timeline and prioritizing action items
04
The Next Generation of CX

Implementing Innovative CX technologies – going the extra mile

  • Scoping analysis
  • Customer feedback collection VoC
  • Solution implementation
Gearing you up with our CX Workshops to deliver the best Customer Experience!

Together, thanks to our acute CX expertise combined with our powerful Cemantica Platform we will determine your CX growth paths and action plan to support your CX strategy. In the end, it is all about achieving your business objectives and becoming the brand your customers relate to.

We will then set-up with you the appropriate action plans, recommendations, build your customer program and enhance your customers’ experience – Make a line break here for CX Workshop and Combo Workshop.

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01

CX Assessment Workshop

How genuinely customer-centric is your organization?

Take this CX Quiz – 5 minutes to your CX readiness index!

What is included?

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Through a series of interviews within your company and a deep analysis of your CX situation, you will discover your customer-centric competencies and we will ascertain your “Customer Experience” maturity index.
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We have a foolproof methodology rendering the best insights on your company’s CX readiness.
02

CX Workshop

Create your own Journey Maps and action plan

What is included?

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Customer Experience makeover - A Customer Journey Mapping workshop to highlight your customers’ perception, identify business challenges and build your Cemantica Journey Maps.
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We will then set-up with you the appropriate action plans, recommendations, build your customer program and enhance your customers’ experience.
Optional: new technologies and process implementation (upon request, ask for a quote)
03

Combo Workshop

Assessment workshop + creation of customer journey map and action plan

What is included?

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Ascertain your “Customer Experience” maturity index.
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Highlight your customers’ perception, identify business challenges and build your Cemantica Journey Maps.
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Build your Customer Experience program: actions plan and recommendations.
Optional: new technologies and process implementation (upon request, ask for a quote)

Meet our Consultants

Our handpicked CX experts are here for you all along the way in order to deliver exceptional experiences to your customers!
Eytan Hattem
France
Chief Innovation & Business Solutions Officer at Prodware Group. With over +20 years of experience in customer engagement technology,
Ian Golding
UK
Ian Golding, founding member of the CXPA, is a Certified Customer Experience Professional and Customer Experience Specialist.
Esther Edelstein
Dubai
With more than 15 years’ experience in highly innovative marketing environments,
Ana Rodriguez
Spain
More than 15 years’ experience in Customer Engagement consulting, helping my clients to design, plan and execute their strategy
Israel Andres
Spain
Israel has over 20 years' experience working in business development and technology across a range of roles spanning Business Consultant, Software Development, Architecture, and Project Management.
Verónica Chiappe
Spain
Wide experience in multinational environments and Big Four Companies. I worked on various projects, in positions of high responsibility,
Claire Mammerickx
Luxembourg
Claire Mammerickx is a Certified Customer Experience Professional. She has managed international projects and has designed Customer Engagement Processes
Julien Hugo
Luxembourg
Julien is an accredited CX professional with more than 15 years’ experience in consulting companies in the areas of customer engagement,
Jerome Sorel
Belgium
Business Analyst at core, I'm dedicated to improving processes and workflows making them more efficient and aligned with your strategic objectives,
Patrick Bonnet
France
Patrick, is now certified in Customer Experience Management (CCXP) and is a Lean Six Sigma Master Black Belt.
Sebastian Letz
Germany
Sebastian Letz is a trusted advisor for digital transformation and innovation strategies and a change management expert with more than 13 years of CRM
Jeroen Paters
Netherlands
Jeroen, is a very enthusiast Customer Experience Specialist with a lot of experience in organizing and managing discovery workshops in several industries.
Irmgard Doremans
Netherlands
Irmgard is a Customer Experience Specialist who is keen on placing people experiences at the center of the business.
Pavlina Bergan
Israel
Pavlina believes that it’s all about the experience!
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