Cemantica’s innovative technology combined with a unique customer-centric approach help you deliver the best experience to your customers
01
CX readiness Index
What is the current state of your CX?
Interviewing key people in the organization that are impacting customer experience
Measuring your CX
02
Customer Perception
What are your customer pain points and areas of opportunities?
Defining your brand values & CX strategy
Building persona profiles
Designing the Customer Journey Maps
Identifying your customers pain points and areas of business growth
03
CX strategy
Recommendation & Action Plan - Rollout
Solution ideation
Building a clear and detailed action plan
Setting up a timeline and prioritizing action items
04
The Next Generation of CX
Implementing Innovative CX technologies – going the extra mile
Scoping analysis
Customer feedback collection VoC
Solution implementation
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Gearing you up with our CX Workshops to deliver the best Customer Experience!
Together, thanks to our acute CX expertise combined with our powerful Cemantica Platform we will determine your CX growth paths and action plan to support your CX strategy. In the end, it is all about achieving your business objectives and becoming the brand your customers relate to.
We will then set-up with you the appropriate action plans, recommendations, build your customer program and enhance your customers’ experience.
How genuinely customer-centric is your organization?
Take this CX Quiz – 5 minutes to your CX readiness index!
What is included?
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Through a series of interviews within your company and a deep analysis of your CX situation, you will discover your customer-centric competencies and we will ascertain your “Customer Experience” maturity index.
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We have a foolproof methodology rendering the best insights on your company’s CX readiness.
Customer Experience makeover - A Customer Journey Mapping workshop to highlight your customers’ perception, identify business challenges and build your Cemantica Journey Maps.
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We will then set-up with you the appropriate action plans, recommendations, build your customer program and enhance your customers’ experience.
Optional: new technologies and process implementation (upon request, ask for a quote)
03
Combo Workshop
Assessment workshop + creation of customer journey map and action plan
What is included?
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Ascertain your “Customer Experience”
maturity index.
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Highlight your customers’ perception, identify business challenges and build your Cemantica Journey Maps.
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Build your Customer Experience program: actions plan and recommendations.
Optional: new technologies and process implementation (upon request, ask for a quote)
Our handpicked CX experts are here for you all along the way in order to deliver exceptional experiences to your customers!
Eytan Hattem
France
Chief Innovation & Business Solutions Officer at Prodware Group. With over +20 years of experience in customer engagement technology,and customer experience consulting, Eytan is driving the international CX practice of Prodware worldwide and is a certified CCXP professional.
Ian Golding
UK
Ian Golding, founding member of the CXPA, is a Certified Customer Experience Professional and Customer Experience Specialist.
Ian has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible.
Delivering keynote speeches internationally, Ian’s first book was published in April 2018 – ‘Customer What?’ The honest and practical guide to Customer Experience’
Esther Edelstein
Dubai
With more than 15 years’ experience in highly innovative marketing environments, Esther is convinced that marketing and digital transformation are the key drivers to support change within an organization. She believes in the "power of Customer Experience/ Engagement" to stand out in a vey competitive marketplace.
Ana Rodriguez
Spain
More than 15 years’ experience in Customer Engagement consulting, helping my clients to design, plan and execute their strategyto move from the place they are to the place they want to be: adding value to get closer to their customers.
Israel Andres
Spain
Israel has over 20 years' experience working in business development and technology across a range of roles spanning Business Consultant, Software Development, Architecture, and Project Management.
He is a Certified Customer Experience Professional (CCXP) since 2020. Israel helps Customers to develop and deploy their Customer Experience strategies.
Verónica Chiappe
Spain
Wide experience in multinational environments and Big Four Companies. I worked on various projects, in positions of high responsibility, including Customer Experience, financial consultancy, internal audit, SOX, etc. My responsibilities included leading and managing teams between 6 and 20 employees, reporting status of each projects within client deadlines.
Claire Mammerickx
Luxembourg
Claire Mammerickx is a Certified Customer Experience Professional. She has managed international projects and has designed Customer Engagement Processes always putting the Customer at the heart of the Business Strategy. Claire is a well-trained speaker for Customer Experience Workshops and Events.
Julien Hugo
Luxembourg
Julien is an accredited CX professional with more than 15 years’ experience in consulting companies in the areas of customer engagement,
customer experience and CRM implementations. The consulting services cover building a business strategy, scoping business applications and implementing the technologies that will help improve and measure brand loyalty.
Jerome Sorel
Belgium
Business Analyst at core, I'm dedicated to improving processes and workflows making them more efficient and aligned with your strategic objectives,
while capitalizing on the strengths of your employees. This is the core of my daily job - helping companies and public institutions to implement a real customer centric approach supported by strong automated processes.
Patrick Bonnet
France
Patrick, is now certified in Customer Experience Management (CCXP) and is a Lean Six Sigma Master Black Belt.
He has spent over twenty years in business improvement, working hard to ensure that the businesses he works for are as customer focused as possible. His motto, ‘Putting People at the Center of Digital Transformation, and supporting them’.
Sebastian Letz
Germany
Sebastian Letz is a trusted advisor for digital transformation and innovation strategies and a change management expert with more than 13 years of CRM
(customer relationship) consulting experience. He is the right partner to revise your customers' journeys and make the customer experience a real thrill.
Jeroen Paters
Netherlands
Jeroen, is a very enthusiast Customer Experience Specialist with a lot of experience in organizing and managing discovery workshops in several industries.
Customer Journey mapping and defining the Customer centric strategy are main topics during workshops.
Irmgard Doremans
Netherlands
Irmgard is a Customer Experience Specialist who is keen on placing people experiences at the center of the business.
For more than ten years she has been working hard to help businesses become more customer-centric by bringing "outside-in thinking" to the table. Creativity and visualization are in her DNA
Pavlina Bergan
Israel
Pavlina believes that it’s all about the experience!
Working as a Change Management Consultant for the last 15 years, her expertise lies in putting Employee and Customer Experience at the heart of the Digital Transformation dynamic.
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