How to become customer experience ready?
Cemantica’s innovative technology combined with a unique customer-centric approach help you deliver the best experience to your customers
01
CX readiness Index

What is the current state of your CX?

  • Interviewing key people in the organization that are impacting customer experience
  • Measuring your CX
02
Customer Perception

What are your customer pain points and areas of opportunities?

  • Defining your brand values & CX strategy
  • Building persona profiles
  • Designing the Customer Journey Maps
  • Identifying your customers pain points and areas of business growth
03
CX strategy

Recommendation & Action Plan - Rollout

  • Solution ideation
  • Building a clear and detailed action plan
  • Setting up a timeline and prioritizing action items
04
The Next Generation of CX

Implementing Innovative CX technologies – going the extra mile

  • Scoping analysis
  • Customer feedback collection VoC
  • Solution implementation
Gearing you up with our CX workshops to deliver the best Customer Experience!

Together, thanks to our acute CX expertise combined with our powerful Cemantica platform we will determine your CX growth paths and action plan to support your CX strategy. In the end, it is all about achieving your business objectives and becoming the brand your customers relate to.

We will then set-up with you the appropriate action plans, recommendations, build your customer program and enhance your customers’ experience – Make a line break here for CX workshop and combo workshop.

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01

CX Assessment workshop

How genuinely customer-centric is your organization?

Take this CX quiz – 5 minutes to your CX readiness index!

What is included?

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Through a series of interviews within your company and a deep analysis of your CX situation, you will discover your customer-centric competencies and we will ascertain your “Customer Experience” maturity index.
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We have a foolproof methodology rendering the best insights on your company’s CX readiness.
Contact us
02

CX workshop

Create your own Journey Maps and action plan

What is included?

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Customer Experience makeover - A Customer Journey Mapping workshop to highlight your customers’ perception, identify business challenges and build your Cemantica Journey Maps.
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We will then set-up with you the appropriate action plans, recommendations, build your customer program and enhance your customers’ experience
Optional: new technologies and process implementation (upon request, ask for a quote)
Contact us
03

Combo workshop

Assessment workshop + creation of customer journey map and action plan

What is included?

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Ascertain your “Customer Experience” maturity index.
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Highlight your customers’ perception, identify business challenges and build your Cemantica Journey Maps.
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Build your Customer Experience program: actions plan and recommendations
Optional: new technologies and process implementation (upon request, ask for a quote)
Contact us
Contact Us