CEMantica combines state-of-the-art innovation with CX expertise delivering the best journey-mapping tool that fully connects to your CRM
Connect your map to real data
We can gather and process all customer-related information (VoC) in real time automatically feeding that information to your CRM. Unlike other tools on the market that collect and map static customer journeys, CEMantica remains in a class of its own. In other words, we are the only one to have a full integration with your CRM and VoC (any kind of customer’s surveys).
Take immediate actions
The information can then be leveraged and processed by the various action owners within your organization for immediate and tailored customer management. BI dashboards are also available for a more advanced and efficient reading of the customer data.