Grow with Cemantica

Welcome to our Academy page where we are curating content to help in your learning and understanding of our industry: Customer Experience & Customer Journey Management.

Let's Learn Together

Check out this space for educative content through recurring lessons around Customer Journey Management and practical courses with our Bootcamp led by industry experts and our own CCXP consultants.

CX
Masterclass

Masterclass led by

Ian Golding

This hands-on Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies.

Jan 30th & Jan 31th

Journey Mapping
Bootcamp

Course led by CCXP consultants and host

Ian Golding

or

Diane Magers

Practical hands-on Journey Mapping bootcamp with take-aways you can implement right away in your organization

Cemantica
Lessons

Online hands-on learning sessions to better manage your CX initiatives

Learn how to gain insights across multiple CX topics from Journey Mapping, Personas, Service Blueprint, Solutions Prioritization, VoC connection & more

30 Mins

Book Your Spot

The Journey Mapping Bootcamp

with Cemantica & host

Ian Golding

or

Diane Magers

Sessions for the
US & EU time zones

See the syllabus >

Through this bootcamp , we will bring our consulting expertise to help you detect, analyze and shape CX within your organization, supported by a tool to concretely implement those insights and see immediate results.

As a Customer Journey Management Platform, Cemantica offers a unique approach to Customer Experience with both a consulting touch and a technology to support it.

Deliverables

Digital Journey Map

3months free access to the
Journey Mapping Tool

Follow upConsulting Session

What will you achieve in this Bootcamp?

01Cultural Shift

Our bootcamp isn’t only about building maps, but also understanding your customers and their journeys is central to CX design and the impact it has internally on the employees – you’re cutting right through silos, detecting real issues and bringing value both to your customers but to your organization as well. You can’t change the experience if you don’t look at who delivers it and how.

02Get Alignment

You’re convinced? Great. How about your boss, your peers, your team? We provide you with the right methodology and framework for departments and specific roles to evaluate, plan and measure the success of CX initiatives

03Hands-On Journey Mapping

We will conduct together with every single organization a hands-on and practical case study around your industry and business challenges to provide actionable insights.

04Managing Outcome & Execution

We hold your hand even after the journey mapping session through the outcomes and provide you with the framework to successfully manage, prioritize and execute an action plan to concretely drive value for your customers and your organization.

Who is this Journey Mapping Bootcamp for?

For Teams

Join us on our Bootcamp with your cross-functional team (up to 5 per organization) or request an in-house bootcamp dedicated to your company

full pricing request here >

For Individuals

If you are a CX practitioner, own a CX role within your organization and looking to grow your knowledge and kickstart your initiatives this bootcamp is for you.

full pricing request here >

Bootcamp Syllabus

Customer Experience Approach & Concepts

Evolution of CX

CX Framework

Customer Journey Management

Journey Mapping

The Importance of Customer Journeys

The Personas

Mapping Exercise

Learn the Journey Framework:

Hands-on with a Journey Mapping Tool

Touchpoints

Moments of Truth

Manage Outcomes of Journey Mapping Methodology

Solution Ideation Exercise:

Root Cause Analysis

Solution Brainstorming

Project Prioritization Methodology
Introduction to CX prioritization & Execution

The Cemantica Lessons

Grow your knowledge and expertise with Cemantica free online lessons.
Through these short lessons you will gain insights across multiple CX topics from Journey mapping, Journey Management, Personas, Service Blueprint, Solutions Prioritization & more

Check out this space for the full schedule and topic of the next lessons!

Jan 12th

Journey Mapping Fundamentals Learn about the role of Journey Mapping in the CX Sphere, the step-by-step approach and all the essentials you need to know to start mapping with hands-on examples. Online 30 min

Jan 17th

Service Blueprint
Fundamentals Learn how to align your organization to the customer journey by mapping the elements below the visibility line: operational processes that support your CX initiatives. Online 30 min

Coming in 2023

Manage your Journey Mapping outcome Fundamental approach in understanding what are the next steps following Journey Mapping.

Journey Management strategy Which journeys to map? How to define your journey hierarchy and update?

VOX! Understanding the different voice streams: VoE, VoC, VoP, VoI get inspired how to turn VOX into Insightes program

Ask for a specific lesson….

This is right for you if you’re looking to:

Grow your career
Learn new Skills
Implement quick wins
Master a CX methodology