Grow with Cemantica

Welcome to our Academy page where we are curating content to help in your learning and understanding of our industry: Customer Experience & Customer Journey Management.
Let's Learn Together
Check out this space for educative content through recurring lessons around Customer Journey Management and practical courses with our Bootcamp led by industry experts and our own CCXP consultants.
Journey Mapping Bootcamp
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2 Days
Course led by CCXP consultants and host Ian Golding
Practical hands-on Journey Mapping masterclass with take-aways you can implement right away in your organization
Cemantica
Lessons
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30 Mins
Online hands-on learning session for Journey Mapping
Learn with a concrete approach how to build journey maps, how to convince internally and deliver results
The Journey Mapping Bootcamp
with Cemantica & host Ian Golding
Through this bootcamp , we will bring our consulting expertise to help you detect, analyze and shape CX within your organization, supported by a tool to concretely implement those insights and see immediate results.
As a Customer Journey Management Platform, Cemantica offers a unique approach to Customer Experience with both a consulting touch and a technology to support it.
Deliverables
Digital Journey Map
3months free access to the
Journey Mapping Tool
Follow upConsulting Session
What will you achieve in this Bootcamp?
01Cultural Shift
Our bootcamp isn’t only about building maps, but also understanding how understanding your customers and their journeys is central to CX design and the impact it has internally on the employees – you’re cutting right through silos, detecting real issues and bringing value both to your customers but to your organization as well. You can’t change the experience if you don’t look at who delivers it and how.
02Get Alignment
You’re convinced? Great. How about your boss, your peers, your team? We provide you with the right methodology and framework for departments and specific roles to evaluate, plan and measure the success of CX initiatives
03Hands-On Journey Mapping
We will conduct together with every single organization a hands-on and practical case study around your industry and business challenges to provide actionable insights.
04Managing Outcome & Execution
We hold your hand even after the journey mapping session through the outcomes and provide you with the framework to successfully manage, prioritize and execute an action plan to concretely drive value for your customers and your organization.
Who is this Journey Mapping Bootcamp for?
For Teams
Join us on our Bootcamp with your cross-functional team (up to 5 per organization) or request an in-house bootcamp dedicated to your company
For Individuals
If you are a CX practitioner, own a CX role within your organization and looking to grow your knowledge and kickstart your initiatives this bootcamp is for you.
Bootcamp Agenda
Day 1
09:00 AM BST
Introduction & Overview
Customer Experience Approach & Concepts
Journey Mapping
  • The importance of Customer Journeys
  • The personas
Mapping Exercise Learn the Journey Framework:
  • Hands-on with a Journey Mapping Tool
  • Touchpoints
  • Moments of Truth
Presentations & Discussions
16:00 PM BST
End
Day 2
09:00 AM BST
Manage Outcomes of Journey Mapping Methodology
Solution Ideation Exercise:
  • Root Cause Analysis
  • Solution Brainstorming
Project Prioritization Methodology with guest speaker
Project Prioritization Exercise
Conclusions & Next Steps
13:30 PM BST
End
The Cemantica Lessons
Grow your knowledge and expertise with Cemantica free online lessons.
Through these short lessons you will gain insights across multiple CX topics from Journey mapping, Journey Management, Personas, Service Blueprint, Solutions Prioritization & more
Check out this space for the full schedule and topics of the next lessons!
Jun 14th
Journey Mapping Fundamentals Learn about the role of Journey Mapping in the CX Sphere, the step-by-step approach and all the essentials you need to know to start mapping with hands-on examples. Online 30 min
Jul 5th
Journey Mapping Fundamentals Learn about the role of Journey Mapping in the CX Sphere, the step-by-step approach and all the essentials you need to know to start mapping with hands-on examples. Online 30 min
Jul 26th
Journey Mapping Fundamentals Learn about the role of Journey Mapping in the CX Sphere, the step-by-step approach and all the essentials you need to know to start mapping with hands-on examples. Online 30 min
This is right for you if you’re looking to:
  • Grow your career
  • Learn new Skills
  • Implement quick wins
  • Master a CX methodology
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