our journey mapping tool packages

Select the subscription package that suits your needs or see our consulting packages
Subscription type
Do you have Microsoft Dynamics CRM

standard

14 days Free Trial
your own branded customer journey maps, export them and share them across your organization
try now
  • Unlimited journey Maps
  • Email Support
  • Export journey Maps
  • Online Training
  • X
  • X
  • X
  • X
  • X
  • X
  • X

expert

14 days Free Trial
get the Cemantica power by connecting your journey map to real customers interactions though your CRM and get built-in dashboard in real-time across your organization
try now
  • Unlimited journey Maps
  • Email Support
  • Export journey Maps
  • Online Training
  • Branded Export
  • Account Management
  • CRM application *
  • Collaborative Maps
  • X
  • X
  • X
* requires Microsoft Dynamics 365 Customer Engagement licenses

innovation

 
feed & customize the customer journey maps through your CRM and unleash the power of innovation through edge technologies such as: BI, AI, Machine Learning and sentiment analysis
Contact us
  • Unlimited journey Maps
  • Email Support
  • Export journey Maps
  • Online Training
  • Branded Export
  • Account Management
  • CRM application *
  • CX Assessment tool
  • Persona builder
  • Sentiment analysis **
  • Power BI package ***
* requires Microsoft Dynamics 365 Customer Engagement licenses
** the pack pricing includes a monthly processing of 10,000 transactions. Any additional usage will be billed upon usage based on the following pricing: https://azure.microsoft.com/en-us/pricing/details/cognitive-services/
*** requires Power BI licenses

standard

14 days Free Trial
your own branded customer journey maps, export them and share them across your organization
try now
  • Unlimited journey Maps
  • Email Support
  • Export journey Maps
  • Online Training
  • X
  • X
  • X
  • X
  • X
  • X
  • X

expert

14 days Free Trial
get the Cemantica power by connecting your journey map to real customers interactions though your CRM and get built-in dashboard in real-time across your organization
try now
  • Unlimited journey Maps
  • Email Support
  • Export journey Maps
  • Online Training
  • Branded Export
  • Account Management
  • CRM application *
  • Collaborative Maps
  • X
  • X
  • X
* requires Microsoft Dynamics 365 Customer Engagement licenses

innovation

 
feed & customize the customer journey maps through your CRM and unleash the power of innovation through edge technologies such as: BI, AI, Machine Learning and sentiment analysis
Contact us
  • Unlimited journey Maps
  • Email Support
  • Export journey Maps
  • Online Training
  • Branded Export
  • Account Management
  • CRM application *
  • CX Assessment tool
  • Persona builder
  • Sentiment analysis **
  • Power BI package ***
* requires Microsoft Dynamics 365 Customer Engagement licenses
** the pack pricing includes a monthly processing of 10,000 transactions. Any additional usage will be billed upon usage based on the following pricing: https://azure.microsoft.com/en-us/pricing/details/cognitive-services/
*** requires Power BI licenses

our consulting packages

At CEMantica, we as CCXP experts, are ready to listen and understand your customers, build with you the best customer experience and transform your brand to something customers love and trust.

CX Competency Assessment

Get a deep CX maturity assessment report on your route to become a customer-centric organization
4-8 days
WHAT IS INCLUDED?

STEP 1

Through a series of interviews within your company and a deep analysis of your CX situation you will discover your customer-centric competencies and get your “Customer Experience” maturity score on your own market.

STEP 2

Gain meaningful insights through our methodology on your company’s capacity to be CX oriented.

Take the free initial CX competency assessment

CX Workshop

Create your customer journey maps and action plan, including a 30 days free trial on the tool with this workshop!
5-10 days
WHAT IS INCLUDED?

STEP 1

Uncover your customers’ perception and identify the business challenges. We will guide you through the creation process of your unique Customer Journey maps.

STEP 2

We will work with you on the right action plan and will give you our recommendations to boost your customer’s experience!

CX Combo

Get a deep CX maturity assessment report combined with a journey mapping workshop and an action plan
8-16 days
WHAT IS INCLUDED?

STEP 1

Analysis of your current CX situation: full CX competency assessment report delivered.

STEP 2

Uncover you customers’ perception and identify your business challenges: we will guide you through the creation process of your unique Customer Journey Maps.

STEP 3

We will work with you on the right action plan and will give you our recommendations to boost your customer’s experience!