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CX Training / CCXP Training Workshops

Practical support to achieve your CCXP qualification

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Ensure your competencies are ready for being CCXP qualified

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CCXP exam tips and techniques

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Access to the exam simulator

Cemantica CCXP Training

Cemantica´s one-day CCXP Exam Preparation Workshops are designed to help aspiring Certified Customer Experience Professionals sharpen their exam readiness through focused competency reviews, practical tips, and access to a CCXP simulator.

Accredited by the CXPA, and led by certified expert Ian Golding CCXP, this interactive readiness session for CCXP certification equips participants with exam strategies, practice materials and a review of the CCXP application process.

30 Oct 25

CCXP Training Workshop USA

CCXP Training Workshop USA

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

15 Dec 25

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

26 Feb 26

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

11 Jun 26

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

24 Sept 26

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

19 Nov 26

CCXP Training Workshop

CCXP Training Workshop

One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.

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Bottom Curve

Meet your expert leading the CCXP Training Workshop

Certified by

ISO

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

Similar CX training courses

Once you have attended a CCXP Training Workshop, you can explore our program of Lessons and Masterclass courses too that will carry on your training.

The customer experience courses we offer are designed to equip you with the necessary skills and knowledge to excel in the field of customer experience management.

28 Oct 25

CX Professional Masterclass USA

CX Professional Masterclass USA

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

29 Oct 25

Journey Mapping Fundamentals

Journey Mapping Fundamentals

This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.

12 Nov 25

How to turn Journey Mapping into Actionable Insights

How to turn Journey Mapping into Actionable Insights

This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.

01 Dec 25

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

24 Feb 26

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

09 Jun 26

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

22 Sept 26

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

17 Nov 26

CX Professional Masterclass

CX Professional Masterclass

This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.

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More CX resources

There’s lots of further reading and videos to watch too, to help you refine your customer experience expertise and enhance the skills of your team.

Blog

How Artificial Intelligence transforms customer journey analytics

How Artificial Intelligence transforms customer journey analytics

Length: 6 minutes

Blog

From static files to strategic impact with AI Journey Mapping innovation

From static files to strategic impact with AI Journey Mapping innovation

Length: 6 minutes

Blog

Why you need Journey Portfolio Management: Navigating your Journey Atlas

Why you need Journey Portfolio Management: Navigating your Journey Atlas

Length: 6 minutes

Blog

Customer-centric Product Management – where innovation and collaboration meet

Customer-centric Product Management – where innovation and collaboration meet

Length: 5 minutes

What does CCXP stand for and why should you achieve your CCXP certification?

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CCXP stands for Certified Customer Experience Professional, a globally recognized credential awarded by the Customer Experience Professionals Association (CXPA). Earning your CCXP certification validates your knowledge and expertise across the six core CX competencies, from strategy and customer understanding to metrics and culture.

Achieving this certification not only strengthens your professional credibility but also demonstrates your commitment to advancing customer-centric business practices. By attending a CCXP Training Workshop, you’ll gain the practical insights and confidence needed to successfully prepare for the exam and apply CX excellence in your organization.

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What are the benefits of practical customer experience training?

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Practical customer experience training courses are designed to empower your team with the skills necessary to elevate your business strategy using real-life examples.