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CX Day is a global day to celebrate the organizations, individuals, and customers, that are at the heart of better customer experiences.
Cemantica was proud to join in the celebrations of CX Day 2024 organized by CXPA.
The LinkedIn Live event was hosted by Ian Golding and was joined by global CX experts and practicioners Fergus Bugg of Miral Destinations and our own Eytan Hattem for an open discussion about the role Artificial Intelligence is playing in the strategy and execution of optimizing Customer Experience.
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Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations
As an award-winning customer experience leader, Fergus improves revenue, reduces costs, and increases satisfaction with customer-centric innovative strategies and digital transformation.
Customer experience has always been at the heart of Eytan’s career and his passions; from his proven track record in international technology implementation projects through to his work as a business consultant supporting clients in their digital transformation journey, aligning business goals with the customer experience.
As a certified CCXP professional, Eytan created Cemantica to help organizations from different sectors understand and transform their customer journeys through best practices and innovative technologies.
A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, is a trusted and respected judge at global CX awards, plus mentors fellow CX professionals and start-ups to spread the power of customer experience.
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