In this webinar, experts walk you through the entire CX lifecycle with concrete case studies and tangible results from designing a CX strategy, mapping the customer journey, implementing solutions with an Agile methodology right down to measuring the outcomes backed-up by business KPI.
Hosted by Ian Golding, CX Expert, Customer Experience Consultancy.
Speakers:
- Maria Kallergi, CX Manager, Dixons South East Europe
- Ciara Reilly, Research Director, Red C
- Karen Morton, CX Strategy, An Post
- Diane Magers, Founder & CEO, Experience Catalysts
- Eytan Hattem, CX Business Lead, Cemantica
Webinar held July 1st 2021. Catch up now.