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More than a regulation, the new Consumer Duty is an on-going commitment to put your customers first in everything you do.
Consumer Duty applies to all UK firms regulated by the Financial Conduct Authority (FCA), involving retail consumers. This includes banks, building societies, insurance companies, and investment firms.
How can you leverage Customer Experience methodology and technology to ensure you are compliant before the deadline in place by the FCA?
Cemantica and CXC have a clear methodology to help you validate your approach to compliance by:
Customer Experience experts and a panel discussion share their advice and experiences.
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Customer experience has always been at the heart of Eytan’s career and his passions; from his proven track record in international technology implementation projects through to his work as a business consultant supporting clients in their digital transformation journey, aligning business goals with the customer experience.
As a certified CCXP professional, Eytan created Cemantica to help organizations from different sectors understand and transform their customer journeys through best practices and innovative technologies.
A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, is a trusted and respected judge at global CX awards, plus mentors fellow CX professionals and start-ups to spread the power of customer experience.
Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations
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Events
How to design exceptional machine customer experiences
CX Day 2024 Democratizing Customer Experience with AI
Journey management infused by AI
UK Customer Experience Awards 2024
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