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Man and machine working together have long sparked our imaginations in science fiction, but how is this fantasy relevant to today’s reality?In the real world, our lives have become increasingly supported by digital technology and our relationship with it has become more humanized - we interact with Artificial Intelligence (AI) assistants using our own language.
In the buying cycle, digital assistants help customers to find suitable offers and reduce complexity.
In this CX Doers webinar, Cemantica will be joined by leading Customer Experience experts, Ian Golding, CCXP from CXC and Sirte Pihlaja, CCXP from Shrirute to discuss this important development in the way customers are interacting with brand, and how to proactively meet the expectations. Adapting your interaction channels to optimize the experience for both humans and machines is vital.
Attendees will leave this free webinar with a clear understanding and recommendations for next steps:
Attend this LinkedIn Live to discover the practical steps you should take in revamping your customer journeys with the digital persona in mind.
Register for "How to design exceptional machine customer experiences" via LinkedIn now and add to your diary.
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Customer experience has always been at the heart of Eytan’s career and his passions; from his proven track record in international technology implementation projects through to his work as a business consultant supporting clients in their digital transformation journey, aligning business goals with the customer experience.
As a certified CCXP professional, Eytan created Cemantica to help organizations from different sectors understand and transform their customer journeys through best practices and innovative technologies.
A true evangelist and thought leader, Eytan speaks and writes regularly within CX industry media with authority and passion, is a trusted and respected judge at global CX awards, plus mentors fellow CX professionals and start-ups to spread the power of customer experience.
Ian Golding, founder of CXC is a certified Customer Experience Professional and a globally recognized Customer Experience Specialist, who has spent over twenty years in business optimization working for a variety of corporate organizations
Sirte Pihlaja is the CEO, Customer Experience Optimizer of Shirute, the first customer experience agency in Finland. She also heads the activities of the Customer Experience Professionals Association (CXPA) in Finland. Sirte is an internationally known expert in her field, a trainer, designer and strategist with over 25 years of experience in advising large domestic an international corporations and brands in different industries.
Sirte delivers creative solutions in customer experience research and experience design, customer experience management, data-driven business, voice of customer and reputation management, and concretizing solutions through multi-channel service design.
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Once you register you’ll receive your joining instructions and link for the Webinar being held on Zoom.
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Let’s make this happen. Bring your Customer Experience strategy to life with Cemantica
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