Voice of Customer and Customer Journey Management technologies unite to amplify customer value
Zurich, Switzerland – February 22, 2024
SANDSIV, a leading provider of Customer Experience (CX) and Voice of Customer (VoC) technology through its sandsiv+ enterprise platform, proudly unveils a strategic partnership with Cemantica, a leading international Customer Journey Management (CJM) Platform provider. This groundbreaking alliance aims to redefine the landscape of customer-centric solutions globally, empowering businesses to excel in delivering unparalleled customer experiences.
In today's hyper-competitive marketplace, where customer loyalty is the ultimate differentiator, quickly understanding, refining, and optimizing every touchpoint of the customer journey is paramount. Surfacing the intricate nuances of customer interactions and leveraging VoC data to derive actionable insights are crucial for success.
Cemantica's cutting-edge Journey Management Platform offers an end-to-end solution, enabling organizations to seamlessly map, analyze, and enhance the customer journey. By integrating SANDSIV's robust VoC technology, companies gain unprecedented visibility into customer sentiment and preferences, facilitating real-time adjustments to deliver personalized experiences at scale and at every level of the Journey.
Cemantica and SANDSIV are at the forefront of Enterprise solutions, paving the way for the future of CX through AI. Together, they provide a range of AI-powered tools that enhance every aspect of CX, amplifying the customer voice and fostering innovation. Their technology automates the creation of journeys and personas, conducts sentiment analysis, and employs advanced algorithms for topic detection, categorization, and journey analytics. These capabilities, combined with an actionable recommendations engine, streamline productivity and revolutionize customer journey insights—presented in an intuitive, collaborative, and user-friendly platform. With a shared vision, SANDSIV and Cemantica empower businesses to achieve sustainable growth by harnessing customer insights for profitable opportunities.
Experience the future of CX with SANDSIV and Cemantica's vision. Visit SANDSIV's Partner page to discover how this groundbreaking alliance is reshaping the customer experience landscape.