How to turn Journey Mapping into Actionable Insights

Ana, a CCXP-certified professional with over 17 years of experience in global consultancy, passionately advocates for customer experience. She specializes in guiding businesses to become more customer-centric, facilitating business transformation, enhancing customer journeys and implementing CX programs - combining best practices and innovative technologies.

Ana´s passion at Cemantica is to enhance overall customer satisfaction by providing top customer service with prompt and accurate request resolution, offering guidance during product adoption, ensuring each customer maximizes the Cemantica platform's capabilities to fulfil their CX potential.

Julia’s rich experience and expertise in marketing and customer experience helps her create and deliver a useful Learning program of CX training courses, designed to help spread best practice and proven methodologies to the market.

For more than 12 years, Julia has worked with global brands across multiple sectors creating compelling marketing campaigns, always with the customer at the heart of strategy and execution.