05 Feb 25 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
26 Feb 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
28 May 25 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
18 Jun 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
29 Oct 25 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
12 Nov 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more