20 Jan 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
10 Feb 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
04 Mar 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
06 May 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
01 Jul 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
16 Sep 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
25 Nov 25 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
22 Jan 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
05 Feb 25 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
26 Feb 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
06 Mar 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
08 May 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
28 May 25 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
18 Jun 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
03 Jul 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
18 Sep 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
29 Oct 25 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
12 Nov 25 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
27 Nov 25 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
Integrate Voice of Customer (VoC) data in journey maps to unlock their combined power Length: 10 minutes