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Customer Experience From The Outside In
Head to our Learning area where you’ll find a rich program of lessons, bootcamps and masterclasses, designed to help you take practical steps in upskilling.
13 Jun 23
CCXP Training Workshop
One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator.
19 Jun 23
CX Professional Masterclass
This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques.
20 Jun 23
CX Project Prioritization, Planning & Execution Bootcamp
This practical and interactive Bootcamp takes a deep dive on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.
26 Jun 23
CX Professional Masterclass - USA Time Zone
29 Jun 23
How to turn Journey Mapping into Actionable Insights
This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights.
12 Jul 23
Journey Mapping Fundamentals
This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important.
17 Jul 23
Service Blueprint Fundamentals
This express lesson will show how to align your organization to the customer journey.
13 Sep 23
Shift your Business Strategy to a CX Driven Model
This lesson for senior managers uncovers key concepts of how a Customer Experience approach acts as an efficient and strategic lever to long lasting business transformation.
25 Sep 23
15 Nov 23
29 Nov 23
Let’s make this happen.
Bring your Customer Experience strategy to life with Cemantica
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