The Customer Experience Professionals Association is the premier global non-profit organization dedicated to the advancement and cultivation of the Customer Experience profession. The CXPA supports the professional development of its members and advances the field by providing shared best practices and education, developing standards, offering networking opportunities, promoting the industry, and creating a better understanding of the discipline of Customer Experience.

Cemantica is a proud member of the CXPA and our Customer Experience Management Platform is one of the solutions recommended by them on the CX marketplace. Cemantica believes that business and technology go hand-in-hand, this is why all our CX Consultants enroll in the rigorous CCXP certification program.

The Customer Institute is a not-for-profit, global organization whose mission is to be the go-to source for B2B, B2C, and public-sector organizations to excel through customer centricity. 

The Customer Institute searches, develops, and promotes best practices to prove the value of customer centricity to help organizations speed up corporate growth. Its leadership includes some of the best thought leaders, consultants, practitioners, innovators, and scholars in the global CX space today. 

Cemantica is proud to be certified by the Customer Institute as part of its certification and assessment programs, which enables and recognizes excellence in customer centricity. 

ISO/IEC 27001 is the world’s best-known standard for information security management systems (ISMS) and their requirements. It enables organizations of all sectors and sizes to manage the security of assets such as financial information, intellectual property, employee data and information entrusted by third parties.

As a global partner serving the Enterprise market in Customer Experience, Cemantica knows how important security, privacy and availability is for our clients and how we handle your data. That’s why we are proud to announce our independently verified ISO 27001 certification, recognizing our ongoing excellence adhering to the strictest international standards.

In association with Customer Experience Consultancy which is an accredited CXPA Recognized Training Provider (RTP), Cemantica is proud to bring you best practice throughout our Learning program.

The CXPA RTP program identifies providers that have met qualifications deemed essential to providing quality training in line with the CXPA Customer Experience framework.

As a global and respected leader in credit insurance and risk management, Coface’s mission is to support clients in making the right credit and risk decisions. A key part of building successful, growing and strong businesses, is Business Stability. Following a credit risk assessment, Cemantica have been accredited with Coface’s Business Stability certification, showing that doing business with us is a smart and sound decision.