Built on CX best practice
All-in-one and scalable platform
Innovative journey management with AI
Manage your entire CX program
End-to-end Customer Experience software from strategy to execution.
Start with journey mapping as a first step and then manage the outcomes. Whenever you’re ready, connect your VoC customer data directly in your maps. And finally open the ROI module to calculate the financial impact of your CX projects.
Use the power of Artificial Intelligence in Customer Experience software to boost your productivity and support your decision-making. Cemantica´s AI Assistant “Alex” is a helping hand throughout the CX management platform as your additional CX team member. Whether it´s creating and enriching personas, building customer journey maps instantly, or automatically detecting frictions across customer interactions then suggesting solutions to overcome them. Alex is there every step of the way.
With Cemantica you can build solid CX fundamentals and deploy different modules we offer at your own pace as you go and grow.
Are you ready?
When used in journey mapping, personas give valuable insights into the Customer Experience. Start from a customizable Template to define the criteria of your customer personas, add your own blocks and swimlanes and organize / change the colors. Use the Cemantica AI assistant Alex to generate or enrich your persona´s profile.
We believe positive, personalized customer experiences lie at the heart of business transformation.
That’s why Cemantica empowers organizations gain a better, deeper understanding of customer needs and behaviors, turning those insights into profitable opportunities to improve Customer Experience and achieve your business goals through the entire customer relationship lifecycle.
More than a customer journey management platform, discover Cemantica.
Passionate
Empowering
Innovative
Reliable
Fully certified, Cemantica’s strategic and operational partnerships with market leaders in technology and business management means that our customers benefit from complete support in driving your CX goals in becoming more customer-centric.
In this fast moving world where customer demands change and no matter how CX-mature your organization or team is, there is always more to learn.
“How to improve customer experience management?” is a constantly asked question that we aim to answer through our comprehensive CX training program of learning, delivered both virtually and in-person, with concrete examples using our Customer Experience platform too.
Constantly updated, our CEM focused lessons and practical, interactive training courses are led by industry experts and our own CCXP consultants.
Let’s make this happen. Bring your Customer Experience strategy to life with Cemantica
