Customer experience management software to scale with your business

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Built on CX best practice

All-in-one and scalable platform

Innovative journey management with AI

Manage your entire CX program

A scalable customer experience management software platform brought to you by CCXP professionals

End-to-end Customer Experience software from strategy to execution.
Start with journey mapping as a first step and then manage the outcomes. Whenever you’re ready, connect your VoC customer data directly in your maps. And finally open the ROI module to calculate the financial impact of your CX projects.

Use the power of Artificial Intelligence in Customer Experience software to boost your productivity and support your decision-making. Cemantica´s AI Assistant “Alex” is a helping hand throughout the CX management platform as your additional CX team member. Whether it´s creating and enriching personas, building customer journey maps instantly, or automatically detecting frictions across customer interactions then suggesting solutions to overcome them. Alex is there every step of the way.

With Cemantica you can build solid CX fundamentals and deploy different modules we offer at your own pace as you go and grow.

Are you ready?

Create Personas

When used in journey mapping, personas give valuable insights into the Customer Experience. Start from a customizable Template to define the criteria of your customer personas, add your own blocks and swimlanes and organize / change the colors. Use the Cemantica AI assistant Alex to generate or enrich your persona´s profile.

Define your Personas

Create Journey Maps

Create your journey maps from Cemantica Templates, your own templates or start from scratch. Use AI to speed up journey mapping. Gather customer interactions, surface customer pain points at each Touchpoint, view Sentiment Analysis per Persona then define Opportunities and ideate Solutions to create a Service Blueprint.

Discover CX Journey Mapping

Journey Implementation

From your Opportunities and Solutions, create a detailed CX project plan to manage activities to optimize customer experiences. Prioritize projects using a cost / benefit matrix and align with business goals. Collaborate, track and execute CX projects and connect your own Project Management tools to manage tasks.

Deliver Impact

Data integration

With more than 70 connectors you can easily integrate and connect data in Journey Maps. Collecting and analyzing customer feedback in real-time via VoC data in a map helps compare your perception vs. real customer sentiment at each Stage and Touchpoint to optimize Personas and prioritize fixing frictions.

Data-driven Journeys

Journey ROI and analytics

Measure the financial impact of your CX program and align with business KPIs and objectives. Prioritize and focus on the projects that bring the greatest impact to revenues, profits and customer experiences. Out of the box dashboards can be customized and shared with management to prove ROI of CX.

Measure Performance

Cemantica. Transforming our customer experience passion into your business success

We believe positive, personalized customer experiences lie at the heart of business transformation.

That’s why Cemantica empowers organizations gain a better, deeper understanding of customer needs and behaviors, turning those insights into profitable opportunities to improve Customer Experience and achieve your business goals through the entire customer relationship lifecycle.

More than a customer journey management platform, discover Cemantica.

Who We Are

Meet the Team

Passionate

Empowering

Innovative

Reliable

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Customer experience expertise; built on solid foundations and boosted by a powerful CX network

Fully certified, Cemantica’s strategic and operational partnerships with market leaders in technology and business management means that our customers benefit from complete support in driving your CX goals in becoming more customer-centric.

Strategic Alliances

Technology Partners

Certifications

Would you like to become a Cemantica partner? Find out more...

Become a partner

Learn and grow your Customer Experience knowledge with Cemantica

In this fast moving world where customer demands change and no matter how CX-mature your organization or team is, there is always more to learn.

“How to improve Customer Experience through Journey Management?” is a constantly asked question that we aim to answer through our comprehensive CX training program of learning, delivered both virtually and in-person, with concrete examples using our Journey Management platform too.

Constantly updated, our CEM focused lessons and practical, interactive training courses are led by industry experts and our own CCXP consultants.