Natively integrated with Dynamics 365 Customer Engagement, CEMantica provides a unique added-value and differentiation point to its customers.
better insights drive better experiences
Powerful Customer Journey Mapping Tool
Understand the customer experience and assess the customer’s flow of satisfaction and engagement at every touchpoint. Define personas to understand the needs and expectations of your customers through customizable templates.
Customizable Journey Maps
Export White Label Journey Maps
Customizable Persona Builder
Dynamics 365 Integration
Through the CRM link personas to real customer profiles and generate targeted campaigns to turn data into real-time actions. Easily analyze and compare customer and persona emotion through the different touch points and share insights simultaneously
Insights turned into Actions
Merge persona profiles to Contacts
POWER BI Analytics
CEMantica brings all your operational and experiential data onto one single interface, so you can easily act, collaborate and analyze your data. With this easy-to-use and flexible dashboard. you can locate discrepancies and areas of improvement per stages or per touchpoints. You can now feel safe to take backed-up, informed decisions - today.
Real-time data analysis