CONNECT YOUR VoC DATA
INTO YOUR JOURNEY MAPS

Are you ready to turn static data into dynamic data and compare your revenue versus customer’s satisfaction?

Are you ready to evaluate and improve your Customer Experience and understand how your customers feel?

Take a ride with us to explore your Customer Journey and build your Customer Experience strategy!

Our mapping tool Our CX approach

our partners

CEMantica is a proud member of the CXPA Community, with accredited CCXP experts in its team.

Natively integrated with Dynamics 365 Customer Engagement, CEMantica provides a unique added-value and differentiation point to its customers.

With their global presence in the EMEA region, Prodware is our CX Consulting partner for on-site services.

CX Workshop

Our team of CX experts are here to accompany you in the process of the Customer Journey Mapping and building a business loved by your customers. We have created CX workshops designed to help you implement the customer centric culture within your organization and digitalize the journey map of your customers.

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better insights drive better experiences

Powerful Customer Journey Mapping Tool

Understand the customer experience and assess the customer’s flow of satisfaction and engagement at every touchpoint. Define personas to understand the needs and expectations of your customers through customizable templates.

Customizable Journey Maps

Unlimited Touchpoints

Export White Label Journey Maps

Customizable Persona Builder

Dynamics 365 Integration

Through the CRM link personas to real customer profiles and generate targeted campaigns to turn data into real-time actions. Easily analyze and compare customer and persona emotion through the different touch points and share insights simultaneously

Insights turned into Actions

Merge persona profiles to Contacts

Sentiment Analysis

Marketing Campaigns

POWER BI Analytics

CEMantica brings all your operational and experiential data onto one single interface, so you can easily act, collaborate and analyze your data. With this easy-to-use and flexible dashboard. you can locate discrepancies and areas of improvement per stages or per touchpoints. You can now feel safe to take backed-up, informed decisions - today.

Customizable Dashboards

Downloadable Reports

Informed decision

Real-time data analysis