11 Jun 24 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
11 Jun 24 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
18 Jun 24 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
20 Jun 24 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
18 Sep 24 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
24 Sep 24 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
26 Sep 24 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more
30 Sep 24 Customer Journey Mapping Bootcamp (USA) Through this practical hands-on Journey Mapping bootcamp, we will bring our customer experience consulting expertise to help you detect, analyze and shape CX within your organization. Find out more
08 Oct 24 How to turn Journey Mapping into Actionable Insights This lesson focuses on the next steps after you have mapped your customer journey and service blueprint and have uncovered key insights. Find out more
19 Nov 24 Journey Mapping Fundamentals This express lesson is a great kick start for mapping your own customer journeys and understanding why they're so important. Find out more
26 Nov 24 CX Professional Masterclass This Masterclass is essential for CX Professionals as part of your training and development, to enhance your competencies and apply hands-on practical techniques. Find out more
28 Nov 24 CCXP Training Workshop One-day CCXP Exam Preparation Workshop that focuses on competency clarification, exam tips, techniques and a review of the exam application, including an access to the CCXP exam simulator. Find out more